The Yeshivah of Flatbush is seeking a Technical Support Specialist – Level 2

July 22, 2021

 

Job Description: Technical Support Specialists will provide technical and network problem resolution to end-users in a private school setting. Solutions include, but are not limited to, break, fix, repair of issues in offices and classrooms, resolving username and password problems, basic imaging of computers, uninstalling/reinstalling basic software applications, proper hardware and software set up assisting with navigating around application menus and troubleshooting email issues. Chromebook 1:1 experience is a plus. Utilize a Helpdesk online system to respond and document user requests. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Responsibilities:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with users to provide and process information in response to inquiries, concerns, and requests about products and services
Gather user’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving network, Wi-Fi, internet connectivity, email clients, Smart Boards, Projectors, VOIP, Windows OS, Microsoft, Chromebooks, GMAIL, and more
Research required information using available resources
Follow standard processes and procedures
Set up, install and support classroom/office hardware and software applications
Accurately process and record call transactions using a computer and designated Helpdesk software
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled appointments with users where necessary
Stay current with system information, changes and updates
Support Audio Visual (projector, microphones, sound, etc.) set ups for classrooms and auditorium
Other duties as assigned
Requirements:
Proven experience in a network technical support role in K-12 environments
Hands on experience in networking, routing and switching
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Experience with Chromebook (setup & repair), Microsoft OS, Cisco, Wi-Fi Systems
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

Compensation commensurate with qualifications and experience. Benefits include medical, retirement, vacation

For more information, contact: ccoleman@flatbush.org