Yeshivah of Flatbush Seeking Technical Support Specialist – Level 1 – Full Time

April 18, 2021

 

Technical Support Specialists will provide technical and network problem resolution to end-users in a private school setting. Solutions include, but are not limited to, break, fix, repair of issues in offices and classrooms, resolving username and password problems, basic imaging of computers, uninstalling/reinstalling basic software applications, proper hardware and software set up assisting with navigating around application menus and troubleshooting email issues. Chromebook experience a plus. Utilize a Helpdesk online system to respond and document user requests. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Responsibilities
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Interact with users to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather user’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues involving network, Wi-Fi, internet connectivity, email clients, Smart Boards, Projectors, VOIP, Windows OS, Microsoft, Chromebooks, GMAIL, and more
• Research required information using available resources
• Follow standard processes and procedures
• Set up, install and support classroom/office hardware and software applications
• Accurately process and record call transactions using a computer and designated Helpdesk software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled appointments with users where necessary
• Stay current with system information, changes and updates
• Support Audio Visual (projector, microphones, sound, etc.) set ups for classrooms and auditorium
• Other duties as assigned
Requirements
• Proven experience in a network technical support role in K-12 environments
• Hands on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with Chromebook (setup & repair), Microsoft OS, Cisco, Wi-Fi Systems
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem
resolution is desired
• Ability to set up and configure server hardware, software and instructional software

For more information, contact: ccoleman@flatbush.org