Help Desk / Technology Specialist

October 14, 2021

 

About the Job:

We have just updated all our computers and hardware and we have an immediate need for an entry level School Technology Specialist. The main role is to support the 450-500 teachers and administrators with the use of technology including desktop/laptop computers, peripheral hardware, and other classroom technologies. This person will report to the Director of Educational Technology. The ideal candidate will have a positive problem-solving attitude along with the ability to give clear technical instructions. This is an immediate temporary position and a great opportunity for a recent college grad or someone ready to graduate this semester.

Responsibilities:

Provides assistance to the school in troubleshooting technology in classrooms, media centers, admin facilities, and support offices.

Is the initial point of contact for service requests received through the school ticketing system.

Sets up and maintains new devices, laptops, workstations, print stations, and assignments to default printers.

Assists with support and maintenance of all IT-related equipment including printers, ink and toner, interactive whiteboards and projectors, and SMART Notebook software.

Maintains a strong working knowledge of school software for the purpose of diagnosing and resolving problems in a timely manner.

Assists network administrator, as needed, in support and maintenance of network infrastructure.

Perform all other computer or network tasks and projects assigned by supervisor.

Education:

4-year college degree or equivalent work experience in related field.

Requirements:

A minimum of 1-2 years of demonstrated relevant experience working in an IT support environment, administering a Windows or Mac computing environment, or in an educational setting.

Basic understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, SMART boards, and scanners, and cloud-based applications.

Working knowledge of current versions of Microsoft Windows and Microsoft Office, GSuite for Education, and Windows and Chrome OS support.

Possesses excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both our faculty and technical support team understand what is being communicated.

Able to work independently and as a team.

Potential to be on call as off hour work may occur.

Lifting may be required due to the nature of tasks (up to 50 lbs.).

For more information, contact: https://mdyschool.clearcompany.com/careers/jobs/db66b642-0dc0-b315-1459-1e81a3d521ca/apply?source=1673188-CS-39442